Pratisoft Company (“we,” “our,” “us”) is committed to protecting the privacy of its users. This User Privacy Policy explains how we collect, use, disclose, and protect the personal information you voluntarily provide to us when you use our services through the website www.pratisoft.ma (the “Site”) or our mobile applications (the “Applications”). By using our services, you consent to this User Privacy Policy.

Information Collection 

We collect the following personal information when you use our services: Identification Information: This may include your name, email address, phone number, mailing address, and other similar identification information that you voluntarily provide to us. 

Login Information

We may collect information about your use of our services, including the pages you visit, interactions with other users, transactions you make, and information about your device and internet connection. Payment Information: If you make purchases through our services, we will collect the necessary payment information to process your transactions.

Use of Information 

We use your personal information for the following purposes: To provide you with the services you have requested To process your payments and transactions To personalize your experience by tailoring our services to your preferences To send you information about our products, services, and special offers (with your consent, if applicable) To improve our services and make them more user-friendly To respond to your requests, concerns, or questions To detect and prevent fraud, illegal activities, or violations of our terms of use

Information Sharing 

We do not share your personal information with third parties except in the following cases: With your explicit consent When necessary to provide the services you have requested To comply with applicable laws and regulations To protect our rights, privacy, security, or property, as well as those of our users or the public

Data Security We take reasonable measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure.

Your Choices and Rights You have the right to

Access your personal information Rectify your personal information Delete your personal information (subject to our legal retention obligations) Limit our use of your personal information Object to our use of your personal information Withdraw your consent (if applicable) To exercise these rights, please contact us at the email address support@pratisoft.ma.

Changes to the User Privacy Policy We reserve the right to update this User Privacy Policy at any time. Changes will be posted on this page with a date of update.

Contact Us 

If you have any questions regarding this User Privacy Policy, please contact us at the following address: 

Pratisoft 

82 Rue Soumaya Résidence Shehrazad 2, 7th N°35 Casablanca 20390 

Email: support@pratisoft.ma 

Phone: 05224-74711

Pratisoft Company (“we,” “our,” “us”) offers IT solutions and sales services to its customers (the “Customers”) under the terms and conditions described below. By using our services, you agree to these General Terms and Conditions of Sale.

Lead Generation 

We generate leads from our website www.pratisoft.ma. These leads are individuals or businesses who have expressed interest in our products and services by filling out forms on our website or taking other actions to contact us.

Contact and Conclusion of the Deal Once a lead is generated, our sales representatives will contact the lead to discuss their needs, our products and services, and the possibility of concluding a deal. The conclusion of a deal proceeds in accordance with the following steps: Discussion of the lead’s needs. Proposal of a customized solution based on the lead’s needs. Negotiation of commercial terms, including prices and deadlines. Acceptance of the terms of the proposal by the Customer. Signing of a contract or purchase order by both parties.

Prices and Payment 

The prices of our products and services are stated in our commercial proposals and are subject to negotiations. Payment terms will be specified in the contract or purchase order signed by both parties. The Customer is obligated to adhere to the agreed-upon payment terms.

Delivery and Installation 

The delivery and installation of our products and services will be carried out in accordance with the terms specified in the contract or purchase order. Delivery times will be communicated to the Customer at the time of deal conclusion.

Cancellation and Termination 

The Customer may cancel an order before delivery or installation, subject to compliance with the terms of the termination agreement specified in the contract or purchase order.

We reserve the right to terminate a contract in case of non-compliance with payment terms by the Customer or non-compliance with other terms of the contract. Termination will be conducted in accordance with the terms specified in the contract.

Protection of Personal Data 

We collect and use personal data in accordance with our User Privacy Policy, which is accessible on our website. By accepting these GTCS, the Customer acknowledges having read our User Privacy Policy and consents to the collection and use of their personal data.

Changes to the GTCS We reserve the right to update these GTCS at any time. Changes will be posted on our website with a date of update. It is the Customer’s responsibility to regularly review the GTCS to stay informed of changes.

Contact

If you have any questions regarding these GTCS, please contact us at the following address: 

Pratisoft 

82 Rue Soumaya Résidence Shehrazad 2, 7th N°35 Casablanca 20390 

Email: support@pratisoft.ma 

Phone: 05224-74711